The following information outlines the Office Policies of Newton-Wellesley Neurology Associates, P.C.

• PLEASE ARRIVE 10-15 MINUTES PRIOR TO YOUR APPOINTMENT TO ENABLE US TO VERIFY YOUR DEMOGRAPHICS AND TO COMPLETE ANY NECESSARY FORMS.
• PLEASE BRING YOUR MOST CURRENT INSURANCE CARD(S) TO EVERY VISIT.
• YOUR INSURANCE CO-PAYMENT WILL BE DUE UPON CHECK-IN/REGISTRATION.
  We gladly accept VISA, MasterCard and Discover Credit Cards.
• ALL CANCELLATIONS WITH LESS THAN 24 BUSINESS HOURS NOTICE WILL BE SUBJECT TO A $50.00 SERVICE FEE.
• ALL NO SHOW APPOINTMENTS WILL BE SUBJECT TO A $75.00 SERVICE FEE.

OFFICE HOURS
The office is open Monday through Friday from 9:00 a.m. until 5:00 p.m. Appointments may be made by calling 617.928.1500 during office hours. Repeated cancellations and/or no-shows will result in our refusal to continue to care for you neurologically. If you must reschedule, please do so with as much advanced notice as possible.

EMERGENCIES
There is a neurologist on call 24 hours per day, 7 days per week. Our answering service will page the neurologist on call for you should an emergency arise after office hours or on weekends.

PRESCRIPTION REFILLS
If possible, we ask that you contact your pharmacy and have them fax refill requests directly to us at 617.630.0860. All verbal refill requests should be made between 9:00 a.m. and 4:00 p.m., Monday through Friday. No routine prescriptions will be refilled after hours or on weekends.

Prescriptions for Narcotics will ONLY be filled by the originating physician and not on weekends or holidays.

Patients must be evaluated at least annually in our office in order for us to honor prescription requests. Failure to maintain an annual visit will result in our inability to renew your prescription. Many Primary Care Physicians (your family doctor) are happy to renew your maintenance medications if your condition is stable.

Please allow ample time to have your prescription refilled by notifying us early.
* ALL PRESCRIPTION REQUESTS TAKE UP TO 72 BUSINESS HOURS TO PROCESS *

TELEPHONE CALLS
Please don't hesitate to call the office at 617.928.1500 if you have questions or concerns. Due to the doctor's demands, they are not always able to return your calls on the same business day, but do strive to return calls within 48 hours of being in the office. Our staff are trained to answer many of your questions. If they cannot be of service, they will defer your call to the Practice Manager or the appropriate Physician.

E-MAIL POLICY

• E-mail SHOULD NEVER be used for New Symptoms or Emergency Situations.
• E-mail SHOULD NOT be used if you require an immediate reply.

Our physicians may not regularly check their e-mail. It may take at least one week for physicians to respond to your inquiries. If you and your physician choose to communicate by e-mail please make sure your questions/statements are general.

For an in depth or complex discussion with your physician, please call the office to schedule an appointment. Please be aware that our e-mail program is not on a secure system (not protected from computer hackers).

APPOINTMENT TIME
The doctors do try to stay on schedule, however, in an effort to give all of their patients the best possible care, they sometimes run behind schedule. If you are concerned about how your doctor's schedule is running, we encourage you to phone ahead (no sooner than one hour prior to your scheduled appointment), and we will give you our "best guess" as to how they are running.

AUTO AND OTHER LIABILITY INSURANCE
Newton-Wellesley Neurology Associates, P.C. will not bill auto or other liability insurances. We will be happy to see you upon receipt of your out-of-pocket payment. At the time of your visit we will provide you with a receipt which you may present to your liability carrier for possible reimbursement.

BILLING, INSURANCE, AND REFERRALS
We are providers for most health plans, with the major exceptions being Blue Cross Medicare Blue, BMC, Fallon, Neighborhood Health Plan and Network Health Together. If you are unsure about our participation with your health plan, please contact the Member Services department of your insurance carrier for assistance. It is your responsibility to contact your Primary Care Physician to obtain a referral (number) if your insurance requires one.

* YOUR APPOINTMENT WILL BE RESCHEDULED IF YOU DO NOT HAVE A VALID REFERRAL AT THE TIME OF YOUR VISIT *
Please provide us with as much advanced notice as possible if your insurance plan will be changing.

CHARGES & FEES

• FMLA Forms (for Pt) $25.00
• FMLA Forms (for Family Member) $50.00
• Retrieval of Medical Records from Storage $30.00
• Other Charges, as per office protocol, may apply.

We ask that you please keep this list of policies available, so that we are better able to serve you.

Thank you for choosing Newton-Wellesley Neurology Associates for your neurological care.